Oxygen Help Desk Software

Running a successful business or department can sometimes depend on how well designed and how well executed your business processes are.

Oxygen Help Desk is a process automation engine that simply interprets your pre-defined business processes and then mobilises the actual process, pushing work tasks to people and to systems, streamlining how the processes run across your entire department or organisation.

Oxygen Help Desk and Service Desk software solutions gives you the ability to map your business processes right out of the box with its in built Business Rules Engine and unlike many Service Desk Software providers our software is not solely based around one framework such as ITIL and therefore too rigid.

 

Express

  • 100% Web Based
  • Fast Deployment
  • Incident & Problem Manager
  • SLA & OLA Management
  • Map Business Process Requirements
  • Quick Call Templates
  • Bulk Call Updates
  • Parent Child Relationships
  • Full Reporting
  • Customisable
  • SaaS or Perpetual Licensing
  • more...

Team

  • Email Manager
  • Knowledge Base Manager
  • Configurable Alerts to Notify Status of Change
  • Comprehensive Audit Trail
  • Create Automated Escalation Rules
  • Multi Site Deployment
  • AD Synchronisation
  • Routing Rules
  • Warranty & Lease Management
  • SaaS or Perpetual Licensing
  • more...

Enterprise

  • CMDB
  • Software License Manager
  • Secure Customer Web Portal
  • Log & Track Calls over Mobile Devices
  • Manage Automated Work flows
  • Change Management
  • Asset Discovery Intergration
  • Complete Audit Trail
  • Billing & Parts Management
  • SaaS or Perpetual Licensing
  • more...