Rexam Glass deploy Oxygen Enterprise to manage multiple locations working 24x7x365.
"We needed to incorporate ITIL best practice into our operation.”
Oxygen Service Desk
E-Warehouse develops, implements and supports Service Management software that enables organisations to streamline work flow, maximise productivity and raise service levels through out their business.
Pioneers of the first ever on-demand SaaS (Software as a Service) solution delivered via a subscription, a fully hosted solution on site or deployed as a perpetual license, there has never been a more simpler or flexible way to implement.
This is partly due to Oxygen being designed from the ground up as a 100% web based application.
Oxygen Service Desk is for any one wanting a Clear & Feature Rich Application that is also Scalable and easy to use.
Offering all the Enterprise Features of the top Four Service Desk Providers at a fraction of the cost and instantly deployed.
Express
- 100% Web Based
- Fast Deployment
- Incident & Problem Manager
- SLA & OLA Management
- Map Business Process Requirements
- Quick Call Templates
- Bulk Call Updates
- Parent Child Relationships
- Full Reporting
- Customisable
- SaaS or Perpetual Licensing
- more...
Team
- Email Manager
- Knowledge Base Manager
- Configurable Alerts to Notify Status of Change
- Comprehensive Audit Trail
- Create Automated Escalation Rules
- Multi Site Deployment
- AD Synchronisation
- Routing Rules
- Warranty & Lease Management
- SaaS or Perpetual Licensing
- more...
Enterprise
- CMDB
- Software License Manager
- Secure Customer Web Portal
- Log & Track Calls over Mobile Devices
- Manage Automated Work flows
- Change Management
- Asset Discovery Intergration
- Complete Audit Trail
- Billing & Parts Management
- SaaS or Perpetual Licensing
- more...
Discover which Service Management Solution is right for you?