Oxygen Express Service Desk
If you are looking for a straight forward Help Desk solution Oxygen Express could be for you.
Aimed at the smaller and mid sized organisations that typically experience low volumes of help desk traffic but could still benefit form an automated Service desk management system.
You can be up and running quickly and easily, and because you have the choice of an on-site install or our hosted service, you can choose the method that makes most financial sense for you.
Oxygen Express Service Desk is so easy to use, most of our SME customers require no training at all. You can step through the administration section yourself, tailoring the system to suit your needs.
Most importantly, you'll see benefits from day one. With email and web self-service you can quickly reduce the number of phone calls you have to deal with, and prioritising requests takes the stress out of managing a busy service desk.
Out of the box features include :-
- 100% Web Based Interface
- Quick Call Templates
- Priority Management
- Clientless Installation
- Incident Manager
- Problem Manager
- SLA Manager
- Configurable Search Capabilities
- Reports Performance Manager
- Automatic Escalation
- Fast Deployment