Oxygen Service Desk

Delivering exceptional IT service is not just about making technology work.

Lessons learnt from the free-spending days of the late 1990s have seen a far greater emphasis on business processes being introduced to IT operations, creating a demand for IT not only to keep technology online, but also to communicate more effectively with end users and to make itself more accountable to the business.

Because of this, budgets and performance are now more heavily scrutinised than ever before and those people tasked with managing the IT infrastructure are being placed under greater pressure to deliver.

e-Warehouse has worked extensively with IT departments and service providers to develop Oxygen, an intuitive web-based, cost effective and scalable solution designed to enhance the quality and management of service they can offer.

Oxygen Service Desk is available in three different formats.

Express

  • 100 % web-based no installed software other than a compatible browser.
  • Minimal configuration with fast deployment.
  • Service level tracking protects against SLA breaches.
  • Configure and align business process requirements.
  • Allows for retention of asset information to be linked to calls.
  • Available as a hosted software as a service or standard license
  • Now available as a “Pay-as-You-Go” service.
  • more...

Team

  • Email module handles all mail communications within Oxygen.
  • Internal alerts can be set up to notify users/clients of any significant events.
  • Comprehensive audit trail of all system events.
  • Quick call templates – log and close a call with two clicks.
  • Create automated escalation rules to pre-defined groups.
  • Integration with third party management tools.
  • Available as a hosted software as a service or standard license.
  • more...

Enterprise

  • Integrated Knowledge Base improves resolution time.
  • Secure Web Portal allows end users to log and query calls 24/7.
  • Log and track calls over mobile devices.
  • Manage automated workflows.
  • Manage third party contracts.
  • Active Directory integration.
  • Available as a hosted software as a service or standard license.
  • more...