Oxygen Service Desk
Service Management is driven by processes not software and just by looking at your own internal business processes will give you a huge insight as to where you are and where you need to be with your service desk.
Get your business processes right, then map those processes to a good service desk tool. This combination will improve your service desk delivery.
We can provide a broad range of professional Service Desk solutions all built around our award winning web-based application Oxygen.
Oxygen Service Desk is a professional fully integrated Service Management tool and offers a low cost of ownership yet comprehensive service desk, whether you want an ITIL "Out of the Box" solution for your IT service management or simply need to map clearer business processes in customer services or facilities management.
Supporting your internal or external customers, Oxygen is aimed at the service desk where speed of deployment, ease of use, low cost of ownership and rapid user adoption are paramount.
Oxygen Service Desk gives you the tool set to :-
- Prioritise and manage multiple tasks
- Coordinate multiple services
- Implement & automate process methodologies
- Deploy easily with simplified and flexible pricing
- Remain flexible
- Measure & report on performance
Oxygen Service desk can be deployed in almost any area of your business that requires full visibility and a much clearer ownership of its jobs and tasks.
Customised and configured for either IT Services, Facilities Management or Customer Services as an Internal or External facing Service Desk.