Rexam

REXAM Beverage Can UK choose Oxygen Enterprise Service Desk

"Rexam Beverage Can UK Ltd were looking for an on demand tool, that would satisfy its immediate requirements for a Help Desk ticketing tool. We had 30 days to turn around a solution from the start, and we needed to incorporate ITIL best practice into our operation.

E-Warehouse were selected after a review of features, flexibility (SAAS), and price point. The SAAS feature was key to our requirements, as we needed to operate from multiple locations, with a small team, and working 24 x 7 x 365. The ability to keep detailed notes, co-ordinate activity between the distributed team at all hours, whilst not experiencing any downtime was paramount.

Oxygen staked a claim on its own merits, the product sold itself to us, along with the hosted solution, we had no difficulty in appointing E-Warehouse on our programme.

Since the implementation, E-Warehouse have continued to take a pragmatic and flexible approach to our technical and operational needs, for example customisation of dashboard views, and reports. Turnaround on issues and requests has been good, and what you would expect from a passionate company like E-Warehouse.”

About Rexam PLC

Rexam is one of the world's leading consumer packaging groups and the world's leading beverage can maker.